Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Processing times may be longer during peak periods (sales, launches, or holidays).
Shipping Rates & Delivery (Canada)
- Orders $300 CAD and over: FREE shipping (3–5 business days)
- Orders under $300 CAD: $30 CAD shipping fee (3–5 business days)
- Express shipping: Flat rate $50 CAD (faster delivery depending on location and carrier availability)
Quebec Shipping (Postes Canada / Canada Post)
- Orders $250 CAD and over (Greater Montreal Area): FREE 1–2 business day delivery
- Orders $250 CAD and over (Quebec outside Montreal area): FREE 3–5 business day delivery
- Orders $150 CAD and over (Quebec standard shipping): FREE 3–5 business day delivery
Delivery times are estimates based on Canada Post (Postes Canada) and/or local courier services.
Carrier
We primarily ship using Canada Post (Postes Canada) and trusted Canadian courier partners depending on destination, package size, and service availability.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.
Tracking updates may take 24–48 hours to appear in the carrier system.
Shipping Delays
We are not responsible for delays caused by:
- Canada Post or other carriers
- Weather conditions
- Customs (if applicable)
- High seasonal volume
Once an order has been handed to the carrier, delivery is outside our control.
Incorrect Address
Customers are responsible for ensuring their shipping address is correct at checkout.
We are not responsible for delays or losses caused by incorrect or incomplete addresses.
Reshipping fees may apply for returned orders due to address errors.
Lost or Stolen Packages
If a tracking number shows “delivered” but the package is not received:
- Check with your local post office or neighbours
- Contact Canada Post for investigation
- Then contact us for support
We are not responsible for packages marked as delivered by the carrier.