Refund policy

Refund Policy

Returns & Refunds

We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of delivery.

To be eligible for a return:

  • Items must be unused and in original condition
  • Items must be in original packaging
  • Proof of purchase is required

Non-Refundable Items

The following items are final sale and cannot be refunded:

  • Sale or discounted items
  • Gift cards
  • Used or opened equipment (if not defective)
  • Digital products or subscriptions

Refund Method

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued as store credit or original payment method, depending on the situation
  • Processing time is typically 5–10 business days

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping fees are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue quickly.

Manufacturer Warranty Coverage

Paddles may qualify for a manufacturer warranty in cases such as:

  • Core failure or dead spots
  • Delamination
  • Structural or manufacturing defects

Warranty does not cover:

  • Normal wear and tear from play
  • Cosmetic scratches, paint wear, or surface marks
  • Damage from misuse, abuse, or improper handling
  • Grip wear or replacement

All warranty claims are subject to approval by the original manufacturer.

Customers are encouraged to refer to the manufacturer’s official website for full warranty terms and conditions, as coverage may vary by brand.

We will honor and facilitate all valid manufacturer warranty claims in accordance with the original brand’s warranty policy.